Answers to the most common questions about our industrial machines, warranty, installation, training, and spare parts support.
We provide a diverse range of modern industrial machinery, and we work in two directions at once: heavy-duty fabrication and engraving. For fabrication - fiber laser cutting machines for sheet, tube and combined sheet-and-tube work, CNC press brakes, turret punching and shearing machines, handheld laser welders, and industrial air compressors and air dryers. For engraving and detail work - CO2 laser cutting and engraving machines for wood, MDF, acrylic, leather, fabric and paper, and CNC routers that cut, engrave and shape panels. We also supply complete, integrated production lines and professional industrial tools.
Yes. Our specialized engineering team handles full on-site installation and commissioning to ensure your production line is up and running with maximum efficiency from day one.
Yes, we provide comprehensive hands-on training covering safe operation, day-to-day use, and preventive maintenance, as well as technical drawing training on multiple CAD and design software programs, so your team is fully confident operating the equipment and preparing production files independently.
Yes. We provide ongoing technical support and scheduled periodic maintenance for every machine we deliver, keeping downtime to a minimum and protecting your investment long after installation.
Yes, all spare parts we supply are 100% genuine and factory-certified, and we maintain local stock to ensure fast turnaround whenever a part is needed.
Absolutely. Simply reach out by phone or submit a request through the quote form on our website, and our sales team will prepare a quote tailored to your exact requirements.
Our showroom, workshop, and main office are located in Ramallah - Ein Arik, and our sales and service teams provide coverage across all cities in Palestine.
Our showroom and offices are open Saturday through Thursday. Feel free to reach out during these days for sales inquiries, technical support, or to schedule a visit.
Yes, every machine we supply is backed by the manufacturer's official warranty, and our certified local technicians handle all warranty service directly, so there is no need to ship equipment abroad for support.
Yes. Beyond individual machines, we engineer fully tailored, end-to-end solutions for complete production lines, matching equipment selection, layout, and integration precisely to your production capacity, workflow, and manufacturing goals.
We serve factories and workshops throughout Palestine and the West Bank. Our showroom is in Ein Arik, Ramallah, and we work with customers in Hebron (Al-Khalil), Nablus, Jenin, Tulkarem (Tulkarm), Salfit, Bethlehem, Qalqilya (Qalqiliya), Tubas and Jericho (Ariha). Distance does not change what you get: supply, delivery, installation, commissioning, training, maintenance and genuine spare parts are the same wherever you are.
Yes. Our engineering team travels to your site anywhere in Palestine and the West Bank to deliver, install and commission the machine, and to train your operators on it. Scheduled preventive maintenance, technical support and genuine spare parts cover the same area, so a workshop in Jenin or Hebron is supported exactly as one a few minutes from our showroom.
Yes to both. The catalog shows what we stock and represent, not the limit of what we can supply. Tell us the process you need to run, the materials and the production volume, and we will source and import the right CNC or industrial machine from manufacturers anywhere in the world to your specification, then deliver, install, train and support it in Palestine like any machine we carry.
Yes. Engraving is as much a part of what we do as heavy fabrication, and we supply and support both. The CO2 laser machines in our catalog - CIM1390A, CIM1325, CIM1325M, CIM1390 and CIM6090 - both cut and engrave non-metal materials: wood, MDF, acrylic, leather, fabric and paper, which covers sign making, gift and award engraving, crafts and joinery. Our CIMTECH CNC routers cut, engrave and shape MDF, plywood and solid wood. For engraving and marking on metal, we source and import fiber laser engraving machines - including small benchtop units - to your specification, then deliver, install, train and support them in Palestine like any machine we carry. Tell us the material, the detail you need and how much you produce, and we will match the machine to it.